It’s possible that a friend’s printer is failing. Or your parents are trying to figure out why their computer is running at a slower rate than usual.

You’ve probably had to troubleshoot one of these common technological issues or enlisted the assistance of someone else at least once. However, what happens if the people in your life who require one-on-one assistance live too far away for drop-in services?

It turns out that you may already have access to tools that enable you to remotely control a person else’s computer and fix issues. Plus, they’re free and much simpler to use than you might expect.

However, “with great power comes great responsibility,” as a well-known fictional uncle once stated. When the people in your life discover that you can fix some of their computer issues from the comfort of your couch, you might soon get so many tech support requests that you won’t be able to keep up. Our guidance? Make wise use of this authority and perhaps establish some limits.

It should go without saying that everyone on both sides of this equation needs to be online. If the person you’re trying to assist remotely doesn’t have access to the internet, you might try showing them how to tether to an iPhone or Android phone that works with their plan.

Don’t be surprised if there are a few hiccups or lags because the tools we’re going to talk about basically give you a live video feed of someone else’s computer over the internet. It just happens sometimes.

Finally, these tools are present in some versions of Apple’s MacOS and Microsoft’s Windows, but not all of them. If you’re trying to troubleshoot devices that are a lot older, you might have to look for a different solution.

Two computers with Windows 10 or 11 installed.

We strongly suggest that you upgrade to the most recent version of Windows at some point if you use it frequently. This month, Microsoft stopped supporting Windows 8.1.)
A Microsoft account for the person seeking assistance. Open the Quick Assist application. Typing “Quick Assist” into the search bar is the simplest way to accomplish this; If you have never used the app, you may also need to update it through the Microsoft Store.)
Log into your Microsoft account by clicking the “Assist another person” button beneath the “Give assistance” header.
After logging in, you will receive a six-character code that you can share with anyone you are attempting to assist. Before the 10-minute time limit runs out, have them enter the code.
Select the “View screen” option if you want to keep an eye on the other person while they try to figure things out on their own. However, if you’d rather just handle everything on your own, choose “Take full control.”
The person you’re trying to help needs to give you permission at this point. You will have access to their PC and the ability to control it once they click the “Accept” button.

You can immediately access their computer from this location to make any adjustments you both deem necessary or helpful.

Apple’s Mac computers come equipped with a competent and free screen sharing utility, just like Windows. What’s the catch, then?

First of all, finding it can be a little challenging. It won’t be in your Mac’s Applications or Launchpad folders. By simultaneously pressing the Command key and the space bar in the Spotlight search bar, you can access it most effectively by typing “Screen sharing” into the search box.

You will need either the Apple ID associated with the remote machine or the host name of the remote machine, which no one ever remembers.

Public by world news spot live


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